Warranty. The pens are guaranteed for the life of the original owner against defects in workmanship or material. If a part fails or falls apart I’ll repair or replace it. If you drop it or your dog eats it, for example, I can make new parts, but at cost.
Nib. If you have nib problems please don’t grind or work on the tip – send it back to me and I’ll take care of it under warranty. If the nib is unsalvageable I’ll swap it out for no charge. If the nib comes back with a sharp foot after a bad smoothing attempt, you’ll have to buy a new nib or pay tuning/grinding fees.
Returns. If you are not happy with your pen please contact me within 10 days of receipt. The pen returned must be in the same condition and with all original packing as when I sent it. Refunds will be made after I’ve received and examined the pen.
Communication. If you ever have any questions I’m always here to answer them. Rarely do I leave emails for more than a few days unanswered. If I don’t reply to you in a timely manner, please send another note. I will be slow to answer around family events and holidays. Those times are Halloween (end of October), Thanksgiving (3rd week of November), Christmas (4th week of December), the end of January, and end of June. Hopefully we’ll get in one or two family vacations a year as well. 🙂