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Warranty. The pens are guaranteed for the life of the original owner against defects in workmanship or material. If a part fails or falls apart I’ll repair or replace it. If you drop it or your dog eats it, for example, I can make new parts, but at cost.
Nib. If you have nib problems please don’t grind or work on the tip – send it back to me and I’ll take care of it under warranty. If the nib is unsalvageable I’ll swap it out for no charge. If you’ve done any work on it, or it comes back with a sharp foot after a bad smoothing attempt, you’ll have to buy a new nib or pay tuning/grinding fees.
Communication. If you ever have any questions I’m always here to answer them. Rarely do I leave emails for more than a few days unanswered. If I don’t reply to you in a timely manner, please send another note. I will be slow to answer around family events and holidays. Those times are Halloween (end of October), Thanksgiving (3rd week of November), Christmas (4th week of December), the end of January, and end of June.
Returns. All sales on custom orders are final. If you bought an inventory pen from my site or at a pen show you can make a swap of equal value as long as your pen is still in new condition.